GreenFern is committed to protecting the privacy of our customers. We will only use the information that we collect about customers lawfully (in accordance with the Data Protection Act 1998). We collect information about customers in order to process and fulfill the order and to provide customers with the best possible service. We only send promotional email or mail to customers with prior consent and do not pass any of your information to third parties other than to process and fulfill your order.
Please click on the headings below to learn more:
DETAILS THAT WE NEED TO PROCESS AND FULFILL ORDERS
We need to collect the following information from customers in order to process orders, notify the status of orders or answer questions:
Credit or Debit card details
We will only retain the information for as long as we need it or to comply with other regulations such as VAT and tax.
DISCLOSURE TO 3RD PARTIES
We do not pass on personal information to any 3rd party other than for the purpose of fulfilling the order placed with GreenFern. GreenFern does not sell mailing lists. Customer credit and debit card details are not disclosed to 3rd party entities.
SECURITY OF PERSONAL INFORMATION
We use Sage Pay to collect & process debit & credit card information and their security policy can be view here: www.sagepay.co.uk/policies/security-policy
We do not store credit card details for orders placed using the”shopping cart”.
Phone orders require us to use a “Virtual Terminal” connected to a Merchant Account. Any customer credit or debit card details taken for the purposes of the transaction are shredded upon completion of the order.
We may use technology to track the patterns of visits to our site. This can include using a “cookie” which would be stored on your browser, this can usually be modified to prevent this from happening. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our “Contact” page or email us at [email protected]
We use, as do many other websites, Google Analytics to analyse the use of our website and help us create a more useful and easy to use site. Google Analytics uses several small text files called ‘cookies’ which are saved on your computer, to collect standard Internet log information and visitor behaviour. The data collected is completely anonymous and does not store any personal details.
The information, collected by Google through the use of the cookie (including your IP address), is used to analyse how visitors make use of the website and allows Greenfern to gather statistical information such as website activity, visitor numbers, popular pages etc. We use this information to improve our websites performance and your user experience.
The Data Protection Act and GDPR requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased , please contact us should you have any concerns.