GreenFern is committed to protecting the privacy of our customers. We will only use the information that we collect about  customers lawfully (in accordance with the Data Protection Act 1998). We collect information about customers in order to process and fulfill the order and to provide customers with the best possible service. We only send promotional email or mail to customers with prior consent and do not pass any of your information to third parties other than to process and fulfill your order.


DETAILS THAT WE NEED TO PROCESS AND FULFILL ORDERS

We need to collect the following information from customers in order to process orders, notify the status of orders or answer questions:

Customer Name
Address
Phone number
Email address
Credit or Debit card details

We will only retain the information for as long as we need it or to comply with other regulations such as VAT and tax.


DISCLOSURE TO 3RD PARTIES

We do not pass on personal information to any 3rd party other than for the purpose of fulfilling the order placed with GreenFern. GreenFern does not sell mailing lists. Customer credit and debit card details are not disclosed to 3rd party entities.


SECURITY OF PERSONAL INFORMATION

We use Opayo and PayPal to collect & process debit & credit card information and their security policy can be view here: www.opayo.co.uk/policies/security-policy

We do not store credit card details for orders placed using the”shopping cart”.

Phone orders require us to use a “Virtual Terminal” connected to a Merchant Account. Any customer credit or debit card details taken for the purposes of the transaction are shredded upon completion of the order.

We may use technology to track the patterns of visits to our site. This can include using a “cookie” which would be stored on your browser, this can usually be modified to prevent this from happening. If you have any questions/comments about privacy, you should log onto our website and use the contact form or email us at [email protected]


USE OF COOKIES

We use, as do many other websites, Google Analytics to analyse the use of our website and help us create a more useful and easy to use site. Google Analytics uses several small text files called ‘cookies’ which are saved on your computer, to collect standard Internet log information and visitor behaviour. The data collected is completely anonymous and does not store any personal details.

The information, collected by Google through the use of the cookie (including your IP address), is used to analyse how visitors make use of the website and allows Greenfern to gather statistical information such as website activity, visitor numbers, popular pages etc. We use this information to improve our websites performance and your user experience.


EXTERNAL LINKS

This site provides a number of “external links”. The external sites linked to are not covered under this privacy policy. An example of some of our external links are Facebook and Twitter. When clicking on these links information may be sent to Facebook/Twitter eg clicking a like or share button. We can not be held responsible for information you may give once you have left our website/domain.


DATA PROTECTION & GDPR

The Data Protection Act and GDPR requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased , please contact us should you have any concerns.