Delivery

Delivery to the following postcodes and places will attract an additional charge, sorry

All postcodes starting: AB, DD, IV, KA27, KA28, KW, PA21 to PA33, PH
Delivery to Isle of Man, Isle of Wight, Channel Islands and the Scottish Isles

please contact us before placing an order to confirm the charge

Delivery Times

GreenFern will make all reasonable efforts to deliver products within the time specified, but does not accept liability for any failure to deliver within that time. Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. We aim to dispatch your order as quickly as possible but if time is of the essence please contact us first.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery time indicated, actual delivery is usually via third party suppliers and carriers and can therefore be beyond our control.

Delivery Type

Big or heavy items will require delivery using a pallet. It is a requirement that the Customer arranges to have someone available to accept delivery and assist the delivery driver. This person must be physically fit to assist the driver. Pallet deliveries are to the kerbside only, or as far as the driver is able to safely deposit the pallet; this is at the absolute discretion of the driver. Couriers and their drivers are not permitted to place the item inside your residence under any circumstances.

Delivery Address

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a delivery problem.

The Delivery

Delivery will be deemed as successfully made once the product has arrived at the address specified. A signature is normally required for proof of delivery.

Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk.

Should delivery be refused or be unable to be made at the delivery address, and re-requested for another date, we may charge for the second delivery (the cost of this may be considerable,) since we met our delivery obligations with the initial delivery attempt.

It is the recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery note.

If boxes look to be damaged on delivery you are responsible to check the contents for damage before accepting and signing the delivery note. Should a product have damage on receipt of the order you are required to sign the delivery note accordingly and mark the delivery note stating the damage. Not doing so may affect a subsequent claim.

You should retain and keep safe all packaging until you are satisfied you won’t need to return the product. At this point it is you responsibility to dispose of all packaging, including pallets and wooden frames.

Reporting Damaged Deliveries

If a product arrives damaged you must make a note on the carriers delivery note. All Carriers work on the theory that a signature only denotes safe arrival of the whole consignment in good condition, and it is vital that damage and/or shortages are noted alongside your signature, and that you strike out the words “received in good condition.” You must also report such damage to GreenFern immediately via email or phone. You are requested to provide a photographic record of the damage and submit this with the notifying email.

If it is not feasible to check the actual products whilst the driver is still with you, you must at the very least mark the delivery note that cartons and/or packaging were “damaged / crushed / torn” on arrival, and strike out the words “received in good condition.”

Should any damage to the contents not be immediately obvious at the time of delivery you must inform GreenFern by email or phone within 24 hours after receipt. You are requested to provide a photographic record of the damage and submit same to GreenFern with the notifying email.

If you have any questions with regards your garden furniture delivery then please click here to contact us. You can also see our full terms and conditions by clicking here.